APA Style
STRORBACKA, KAJ, LEHTINEN, JARMO R.. (2001).
Customer relationship management; creating competitive advantege through win-win relationship strategies (1).
New York:
McGraw-Hill.
Chicago Style
STRORBACKA, KAJ, LEHTINEN, JARMO R..
Customer relationship management; creating competitive advantege through win-win relationship strategies.
1
New York:
McGraw-Hill,
2001.
TXB.
MLA Style
STRORBACKA, KAJ, LEHTINEN, JARMO R..
Customer relationship management; creating competitive advantege through win-win relationship strategies.
1
New York:
McGraw-Hill,
2001.
TXB.
Turabian Style
STRORBACKA, KAJ, LEHTINEN, JARMO R..
Customer relationship management; creating competitive advantege through win-win relationship strategies.
1
New York:
McGraw-Hill,
2001.
TXB.