APA Style

BUDI HARYONO, P.M., HERNITA P. (2013). How to manage customer voice . Yogyakarta: Andi.

Chicago Style

BUDI HARYONO, P.M., HERNITA P. How to manage customer voice. Yogyakarta: Andi, 2013. TXB.

MLA Style

BUDI HARYONO, P.M., HERNITA P. How to manage customer voice. Yogyakarta: Andi, 2013. TXB.

Turabian Style

BUDI HARYONO, P.M., HERNITA P. How to manage customer voice. Yogyakarta: Andi, 2013. TXB.