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  <title>Pengukuran tingkat kepuasan pelanggan:</title>
  <subTitle>untuk menaikkan pangsa pasar</subTitle>
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  <namePart>SUPRANTO, J.</namePart>
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   <placeTerm type="text">Jakarta</placeTerm>
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   <dateIssued>1997</dateIssued>
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  <languageTerm type="text">Indonesia</languageTerm>
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  <extent>x, 294 hlm. : ilus. ; tab. ; 21 cm.</extent>
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  <topic>CONSUMER SATISFACTION - MARKETING RESEARCH</topic>
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