APA Style

VERVEST, PETER, DUNN, AL. (2000). how to win customers in the digital world : total action or fatal inaction . New York: SPRINGER-VERLAG.

Chicago Style

VERVEST, PETER, DUNN, AL. how to win customers in the digital world : total action or fatal inaction. New York: SPRINGER-VERLAG, 2000. TXB.

MLA Style

VERVEST, PETER, DUNN, AL. how to win customers in the digital world : total action or fatal inaction. New York: SPRINGER-VERLAG, 2000. TXB.

Turabian Style

VERVEST, PETER, DUNN, AL. how to win customers in the digital world : total action or fatal inaction. New York: SPRINGER-VERLAG, 2000. TXB.