APA Style
JACKA, J MIKE, KELLER, PAULETTE J. (2009).
Business process mapping workbook: improving customer satisfaction (2).
Canada:
John Wiley & Sons.
Chicago Style
JACKA, J MIKE, KELLER, PAULETTE J.
Business process mapping workbook: improving customer satisfaction.
2
Canada:
John Wiley & Sons,
2009.
TXB.
MLA Style
JACKA, J MIKE, KELLER, PAULETTE J.
Business process mapping workbook: improving customer satisfaction.
2
Canada:
John Wiley & Sons,
2009.
TXB.
Turabian Style
JACKA, J MIKE, KELLER, PAULETTE J.
Business process mapping workbook: improving customer satisfaction.
2
Canada:
John Wiley & Sons,
2009.
TXB.